Shipping policy

Order processing

Orders are typically processed within 1 to 3 business days. Processing times can be longer during holidays, promotions, or periods of unusually high order volume.

Shipping estimates

Shipping timelines vary by destination and carrier availability. The most relevant shipping options and charges are shown during checkout before you place your order.

Tracking updates

When tracking is available, shipment confirmation and tracking details are sent after dispatch. Carrier scans can take a short time to update after the order leaves the warehouse.

Taxes, duties, and import fees

Applicable taxes and shipping charges are shown before payment is completed. If local customs duties, import taxes, or other destination-specific fees apply, they are the customer's responsibility unless stated otherwise at checkout.

Delays in transit

Delivery estimates are not guaranteed. Delays caused by carriers, customs review, weather, or other events outside our control can occur.

Damaged, defective, or missing items

If your order arrives damaged, defective, or incomplete, contact support@shopfireflyvibe.com or use our contact page as soon as possible. Include your order number and clear photos when relevant so we can help with the next step.

Questions

If you have a shipping question before or after ordering, email support@shopfireflyvibe.com or use our contact page.