Refund policy
30-day return window
We offer a 30-day return window. You can request a return within 30 days after delivery.
Return eligibility
To be eligible for a standard return, items should be unused, in their original packaging, and in the same condition you received them.
Damaged, defective, or incorrect items
Please inspect your order after delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can review the issue and help with a replacement or resolution.
How to start a return
Email support@shopfireflyvibe.com or use our contact page with your order number and the reason for the request.
Refunds
Once your return is received and inspected, we will let you know whether the refund is approved. Approved refunds are sent back to your original payment method. Processing times can vary depending on your payment provider.
Additional notes
- Return shipping costs may apply depending on the case.
- Exchanges are handled by contacting support for the best next step.
- If you have questions before ordering, please contact us first and we will be glad to help.